Refund & Cancellation Policy

Last updated: 29 April 2026 · Effective date: 29 April 2026

This Refund & Cancellation Policy explains how refunds and cancellations are handled for any paid plans, subscriptions or features that may be offered on the Bolo platform by Prisha Web Ventures Pvt Ltd. Bolo does not currently charge users for its core matching and search features; this Policy will apply to any paid features that we introduce in the future.

1. Applicability

This Policy applies to all paid plans, subscriptions, credits or features that may be purchased on the Bolo platform (collectively, “Paid Services”). Payments are processed through third-party payment gateways (such as Razorpay) and are also subject to those gateways’ terms.

2. General Rule — Non-refundable After Activation

All fees paid for Paid Services are non-refundable once the corresponding plan or feature has been activated on your account, except in the limited circumstances described in Section 3 below. By purchasing a Paid Service, you acknowledge and agree that Bolo will begin providing the Paid Service immediately upon successful payment, and that you waive any cancellation right to the extent permitted by Applicable Law.

3. Eligible Refund Scenarios

You may be eligible for a refund in the following limited situations:

Duplicate charge. Your payment method was charged more than once for the same Paid Service due to a technical error.
Service never delivered. Payment was successfully completed but the Paid Service was never activated on your account due to a verifiable technical failure on Bolo’s side.
Unauthorised transaction. A charge was made on your payment method without your authorisation, and the unauthorised use is duly reported and verified.

Refund requests must be raised within seven (7) days of the disputed charge. Refunds are issued at Bolo’s reasonable discretion based on the verification outcome.

4. How to Request a Refund

To request a refund, email us at support@bolonow.in with:

your registered mobile number,
the order or transaction ID,
the date and amount of the charge, and
a brief description of the reason for the refund request.

We may ask for additional information or evidence to verify your request.

5. Refund Timeline

Once a refund is approved, the refund amount will be credited back to the original payment method used for the transaction within seven (7) to ten (10) business days, subject to processing timelines of the payment gateway, your bank and (where applicable) the card network. Bolo is not responsible for delays caused by these third parties.

6. Cancellation

You may cancel a subscription or recurring Paid Service at any time from your account settings or by writing to us. Cancellation will stop any future renewals. Your access to the Paid Service will continue until the end of the current billing period; we do not offer pro-rata refunds for unused time after activation.

7. Changes to Paid Services

We may modify, suspend or discontinue any Paid Service at any time. If we discontinue a Paid Service before the end of a paid term, we will, at our reasonable discretion, either offer an equivalent replacement or a pro-rata refund for the unused portion.

8. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date above indicates when it was last revised. Continued use of Paid Services after changes take effect constitutes acceptance of the revised Policy.

9. Contact for Refund Queries

For all refund and cancellation queries, please write to support@bolonow.in. For unresolved complaints, you may escalate to our Grievance Officer (Anmol Jain, anmol.impanix@gmail.com).